Expedition Outdoor LLC

Refund and Returns Policy

Thank you for shopping with Expedition Outdoor LLC. We are committed to delivering top-quality outdoor gear and reliable customer service. To ensure your satisfaction, please review our return and refund policy below.

Refund Eligibility

You may request a refund within 30 days of receiving your item under the following conditions:

  • The item must be unused, unwashed, and in its original packaging, including all tags and accessories.
  • We do not accept returns for:
    • Opened or used gear (e.g., tents, stoves, hydration bottles).
    • Customized or made-to-order items.

How to Request a Return

  1. Contact us via email at ardently@expeditionoutdoor.online, including your order number and reason for return.
  2. After review, we will provide a return authorization and the return address.
  3. Please package your item securely and return it using a trackable shipping service. Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.

Refund Process

  • Once we receive and inspect the returned item, we will process your refund within 5–10 business days.
  • Refunds will be issued to the original payment method used at the time of purchase.

Damaged or Incorrect Items

If you receive an item that is damaged or incorrect, please email us within 48 hours of delivery.

  • Include photos of the product and a brief explanation.
  • We will quickly arrange a replacement or provide a full refund, depending on the issue.

Thank you for choosing Expedition Outdoor LLC. Whether you’re hiking, camping, or exploring new trails, we’re here to support your adventure every step of the way.